Refund Policy

Last Updated: May 1, 2024

1. Money-Back Guarantee

We offer a 7-day money-back guarantee on all subscriptions. If you are not satisfied with our service, you can request a full refund within 7 days of purchase.

2. Eligibility for Refund

To be eligible for a refund:

  • Request must be made within 7 days of purchase
  • Account must not have violated our Terms of Service
  • Refund reason must be provided
  • Maximum 1 refund per customer

3. Non-Refundable Situations

Refunds will not be issued if:

  • Request is made after 7 days
  • Account was shared or resold
  • Service was used for commercial purposes
  • Terms of Service were violated
  • Technical issues are from user-side (internet, device, etc.)

4. How to Request a Refund

To request a refund:

  1. Contact us via WhatsApp or Telegram
  2. Provide your order number and reason
  3. Allow 24-48 hours for processing
  4. Refund will be issued to original payment method

5. Processing Time

Refund processing times:

  • Approval: Within 24-48 hours
  • PayPal refunds: 3-5 business days
  • Credit/Debit card refunds: 5-10 business days
  • Cryptocurrency refunds: Within 24 hours

6. Partial Refunds

In some cases, we may offer partial refunds for unused portions of your subscription. This is evaluated on a case-by-case basis.

7. Free Trial Policy

Our 24-hour free trial is completely free with no obligation. No payment information is required for the trial period.

8. Contact for Refunds

For refund requests, contact us:

  • WhatsApp: +212 690 825 288
  • Telegram: @Midoomeen
  • Email: support@ultim4k.com
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